We are here to help
Support
Questions about payments, credits, generations or your account — write to us and we will reply within 24 hours.
On-site formThe Feedback button in the bottom-right corner of any page — for bugs and ideas.
To help us answer faster, include
- your Muzely account email or username;
- the payment ID if it is about a payment;
- what you did and what went wrong — a screenshot helps.
FAQ
I paid but the credits did not arrive
Credits are added once the payment is confirmed on the network, usually within minutes. If more than an hour has passed, email the payment ID to support.
A generation failed — are my credits gone?
No. Credits for a generation that ended with an error or was rejected by the model are returned automatically. You can see it in the balance history.
Can I get my money back?
Yes, for a pack's unused credits within 14 days of purchase. See the refund policy for details.
How do I delete my account?
Email support from the account's address — we will delete it with all works and generations.